Shipping policy
Last Updated: 13/05/26
At HaloPay, we are committed to delivering your orders as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed on weekends or holidays.
Once your order has been processed, you will receive a confirmation email with tracking information (if available).
Shipping Times
Estimated delivery times may vary depending on your location:
- United States: 5–10 business days
- Canada: 7–15 business days
- International Orders: 10–25 business days
Please note that shipping times are estimates and may be affected by carrier delays, customs processing, weather conditions, or high order volumes.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated during promotions such as free shipping offers.
Order Tracking
Once your order ships, you may receive a tracking number via email to monitor your package.
If you do not receive tracking details, please contact us at:
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
HaloPay is not responsible for packages lost or delayed due to incorrect addresses provided by customers.
Lost or Stolen Packages
HaloPay is not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the shipping carrier.
If your package is missing, please contact the shipping carrier first. You may also reach out to us at:
International Shipping & Customs
For international orders, customers are responsible for any customs fees, import taxes, or duties required by their country.
HaloPay is not responsible for delays caused by customs.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at:
Include:
- Your order number
- Photos of the damaged package/product
- A brief explanation of the issue
We’ll work to resolve the issue as quickly as possible.
Contact Us
If you have any shipping-related questions, contact us anytime:
HaloPay
Email: Halopaybusiness@gmail.com